Whether you are ‘downsizing’, ‘upgrading’ or just looking to make a switch in hosting plans, the following process is the best route to follow to ensure a seamless transition between your old Rochen plan and your new one.
When you switch plans between tiers, say from Premium Web Hosting to the current plans on our website, a change in server is required to ensure that you benefit from all the great features of your new plan. Don’t worry! We’ll do all of the heavy lifting and move your data for you. But, because you are going to be moving servers, a new plan purchase is required to start the process.
Choose your preferred hosting plan
If you are not sure which plan would best suit your needs, we’d be happy to make a suggestion via support ticket.
Enter your primary domain name
Unless you want to start using a new domain name for your new plan, you will want to use the same primary domain that your current hosting plan uses. This will not affect your live website in any way.
Choose whether you’d like to register a new domain (most likely not the option you want if migrating from an existing plan), transfer your domain name registration from your existing registrar, or leave your domain name registration with your existing registrar.
Select “Migrate Existing Website”. If you select this option it will automatically open a migration ticket under your account. If you miss this step and don’t select this option, don’t worry! Just let us know in a new or existing ticket once you’re ready to migrate to your new and active hosting plan.
Select your preferred region
Rochen provides hosting via our UK Datacentre and our US datacentre. Depending your location, our website will default to the closest option for you. However, if you’d like to change the default you can do that in this step by selecting your preferred region.
Billing Cycle Options.
Rochen offers Introductory rates, as seen on the website, as well as recurring rates which we have detailed here. Simply pick the option that works best for you.
Final Checkout Stage
If you are an existing Rochen client, and would like your new plan added to your same/current account, then be sure that you are logged in. If you’re not logged you can do so at the top of the left panel. A successful login will automatically send our system the necessary contact and billing information and you shouldn’t need to fill anything out manually. If you need assistance with your password, please see this article.
Can Rochen order the new plan for me?
We can definitely help with this. If you do not feel comfortable going through the above steps, that’s okay! Simply open a billing support ticket to request that we place your order for you. In your ticket we just need you to confirm the following: Primary domain, Whether you want to transfer or register your domain (see notes in step 3), and your Preferred Billing Cycle.
What happens next?
Once your new hosting plan has been purchased, please confirm via support ticket that you’re ready to have your data migrated from your old hosting plan to your new one. Please note that we migrate everything! Website files, databases, email accounts, etc, and ensure that everything is optimally configured on the new plan so that you don’t have miss a step in running your website and business.
Once our team have migrated your data they will update your ticket to advise of your nameservers and request that you update them. If your domain registration is handled through your Rochen account then you can update them via these steps. If you use the services of a third party registrar, they should have a simple interface option for you to make the update.
After you’ve updated your nameservers, we typically recommend allowing up to 48 hours for DNS to fully propagate (though it commonly occurs much faster than this). Once confirmed that your domain is pointing to the plan/server, then it’s safe to request a cancellation for your old hosting plan.
The above steps, if followed, will ensure a painless and seamless transition between hosting plans for you, your clients, and your site visitors.
If you have any questions, at all, please do not hesitate to open a support ticket so that our team may assist.