General Billing Support Information
Billing Support Coverage Rochen’s Billing support team does not operate 24/7, as our Technical support team does. However, we do...
Common Billing Issues
Overdue invoice? Questions about fees? Need to update your credit card? This section is a place to find answers to common Rochen billing questions.
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Locating Your Rochen Invoice History
You can find copies of your Rochen invoices by logging into the My Rochen customer portal at: https://my.rochen.com and selecting “invoices” under... -
Credit Card Declined/Billing Overdue Notice
At Rochen we are very easy to work with and we understand that problems with credit cards will arise from... -
How to Process an Unpaid or Overdue Invoice
Rochen’s billing system is entirely automated, and will attempt to process any unpaid and/or overdue invoice(s), once per day, at... -
Accepted Payment Methods
Rochen currently accepts payment by credit card including Visa, MasterCard, and American Express. We do not accept debit-only cards, but... -
General Billing Cycle Options
Depending on the type of hosting plan that you have, there may be different billing cycle options available to you.... -
Update or Re-enter Credit Card Information
To update the credit card you have on file with Rochen please follow these steps: Log in to your account... -
Does Rochen Charge VAT?
As a UK limited company, Rochen is required to charge VAT (Value Added Tax) to UK residents and businesses at... -
Billing Date Format
As an International service provider, at Rochen we use the Day/Month/Year format. This is very common amongst a large percentage... -
Update My Rochen Primary Contact Information
This article will walk you through the process of updating your My Rochen customer portal primary contact information. Log in...
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