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Hosting Plan Information
A digest of helpful articles about our hosting plans, including legacy and current new products: find information about features billing and more.
My Rochen Customer Portal and General Support Info
A guide to the features and functions of the My Rochen portal, as well as some pointers in regards to accessing support and how to contact Rochen for general inquiries.
Common Billing Issues
Overdue invoice? Questions about fees? Need to update your credit card? This section is a place to find answers to common Rochen billing questions.
Installation and Getting Started
Your hosting plan is active and you've had a tour of the My Rochen customer portal. Now what? This section provides guides to getting your website published.
General Use and Troubleshooting
This section covers some helpful information about various tools and functions that you can use to manage your hosting more efficiently and effectively.
In this section you can learn how to use some of the basic features and functions of phpMyAdmin, for managing your databases.
MySQL Database Management
This section provides details on managing your MySQL databases and their users, and includes helpful videos to demonstrate tasks that you can accomplish via cPanel.
Email Information and Management
Information about various webmail interfaces, managing email accounts in cPanel, general Email tips and tricks, and more.
Nameservers and DNS Information & Troubleshooting
Learn about general DNS management here
Domain Name Registrations and Transfers
Information about our optional domain name registration and transfer services.
Information to address common cPanel issues and questions.
Web Host Manager (WHM)
Information to address common Web Host Manager issues and concerns.
A valuable suite of tools and scripts available via cPanel for all shared hosting customers and upon request for Managed Server and VM customers
Information about SSL certificates including shared SSL, Let's Encrypt, and proprietary certificates.
Publishing and Managing Your Website With FTP
FTP and FTPS related issues and inquiries, including specific FTP client tips, are addressed in this section.
Checkout this section for your WordPress hosting needs.
Tips and Tricks for optimal Magento usage and performance
We've got some helpful Drupal related articles in this section for you.
Hosting a Joomla! site? You'll find helpful Joomla articles here.
Enjoying our service and want to recommend us to others? Great! You can do so in a way that we all benefit from. Just use the affiliate link displayed when you log in to your My Rochen account.
24/7 support is available through the My Rochen portal.