As a UK limited company, Rochen is required to charge VAT (Value Added Tax) to UK residents and businesses at the UK VAT rate.
We are also required to charge VAT to EU residents and business in VAT applicable EU countries. VAT charged to EU residents is processed at the current VAT rate of the clients’ country.
Rochen can exempt VAT from invoices of EU clients providing that they have a valid VAT number entered on file in their My Rochen customer account. The VAT number must validate via the VIES website.
If your VAT number does not validate via the VIES website, then it will be removed from your profile, and your account will be marked VAT applicable. We will open a Billing support ticket to notify you, and to request additional information from you.
If you have any questions or concerns regarding your Rochen billing and VAT, please open a Billing support ticket within your account a https://my.rochen.com