Customer Support

Customer Support / Joomla / Joomla Updates / Joomla Utilities / Security / Web Hosting

Rochen’s Joomla Utilities – Making Joomla Easier

Have you ever wished you could upgrade your Joomla installation with the click of a button? What about being able to quickly fix all of your Joomla file and directory permissions without manually checking each one? Have you been locked out of your website and wanted an easy way to reset your Joomla super administrator password? Now you can do all of this and more directly through your Rochen account's cPanel interface. Recently you may have noticed a new addition to your cPanel options called "Joomla Utilities". This cPanel plug-in is an additional Joomla Hosting feature exclusive  to…

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November 9, 2010
Customer Support / Reseller Web Hosting / Web Hosting

Top 3 Questions at the Rochen Hosting Sales Desk

Everyday I answer emails from existing and potential customers about our services at Rochen. The questions vary and some are more specific then others. However, I've noticed a trend in some of the things people ask and would like to shed some light and offer the answers to the top three sales questions here in this post. The #1 Question at the Sales Desk is “How can I upgrade my Rochen Hosting Plan?” As I tell people all the time, “It's Easy.” How Easy it? If you are currently on a Rochen shared hosting plan that no…

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July 30, 2010
Customer Support / Reseller Web Hosting / Web Hosting

Rochen – Support is our focus. Knowledge Base migrated and updated

Here at Rochen our focus is on support. We've built our entire business on the back of our unrivaled support and careful configuration and management of our servers. To continue ensuring this remains our focus, we've just completed a major upgrade of our support Knowledge Base. You can check out the new Rochen Customer Knowledge Base here. Now, when you visit our helpdesk, perhaps your question will be answered before you even have to ask us for help. Let's just review a few of the new articles and sections: The Billing and Support Tickets sections contains articles…

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July 29, 2009
Customer Support / Rochen UK / Web Hosting

Rochen UK Q and A. Is the “UK / Europe” or “US / Worldwide” service best for me?

Yesterday was an exciting day for Rochen. We finally launched our UK hosting services. You can find details in my previous blog that I wrote prior to the launch. I wanted to use this blog post to address some questions we have been getting as well as provide some discount promo codes. Everyone loves pictures, so I have included some of those too. 1. Can I expect the same level of service with Rochen's UK hosting? Yes, our UK service is pretty much a direct copy of our US offering. We have applied everything we have learnt…

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June 19, 2009
Customer Support / Web Hosting

My Favorite Cell Phone

.. and guess what, it's not an iPhone! I recently switched to a Nokia E71 and have decided that this is the best phone I have used to date. I actually made a conscious decision and chose this phone after evaluating it and the iPhone. Probably one of my favorite features is the keypad, with a full, albeit small, qwerty keyboard. Also, running the Symbian Operating System, many 3rd party applications are available. It will be interesting to see in a few years how the Google Android phone operating system stacks up, but for now, I'm sticking…

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October 17, 2008