.. and guess what, it’s not an iPhone!

I recently switched to a Nokia E71 and have decided that this is the best phone I have used to date. I actually made a conscious decision and chose this phone after evaluating it and the iPhone. Probably one of my favorite features is the keypad, with a full, albeit small, qwerty keyboard. Also, running the Symbian Operating System, many 3rd party applications are available.

It will be interesting to see in a few years how the Google Android phone operating system stacks up, but for now, I’m sticking with this phone.

What difference does it make to you as a customer of Rochen?

Well, for one thing, I can be even more connected. I’m able to receive email the moment it arrives, continue to interact with our staff while out and about via our internal IM (instant messaging) network oh, and in emergencies it even accepts phone calls.

It has inbuilt GPS which I use in conjunction with Google Maps at times.

Did you know?

  • If any services fail on any of our servers our remote monitoring system sends all staff an SMS.
  • All our staff interact with our servers using a secure method. Sometimes this is via https other times using SSH keys.
  • All staff can access their email while away from their desk in case of emergencies or just to monitor the helpdesk.
  • It’s not uncommon on any given day for all our staff to have a few conversations together. So despite our geographical location, we’re working together as one team to support you.

I also carry with me an Asus Eee PC in case I need to handle anything more important that can’t be handled via my phone. It runs a Linux based operating system which is both familiar to me, but also efficient on a small machine like this. I have the small 7″ Eee PC.

Technology really has come a long way, and it enables us to continue to provide the high level of service our customers has all become accustomed to.

What kinds of technologies help you to be able to continue to support your own customers?

– Brad Baker

Brad Baker has been a member of the Rochen team since early 2003 and is a founding core-team member of the Joomla! Open Source Project. He also blogs here.