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AWStats Troubleshooting

We often get support requests from clients who have noticed that AWStats is no longer updating or showing statistics correctly.

We recommend the following tips for correcting this:

  • If your domain is near or at its allocated disk quota, this may be the cause of AWStats not updating. Try to increase the quota, or clear out some space.
  • Allow AWStats 24 hrs to run and see if that has solved the problem.
  • Additionally, the domain name has to be fully propagated to your Rochen account and pointing to your name servers here at Rochen before AWStats will begin to work.

If the above tips do not help to resolve your issue, please open a technical support ticket in your My Rochen customer account, so that we can help.

Updated on April 28, 2021

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