Accepted Payment Methods Rochen currently accepts payment by credit card including Visa, MasterCard, and American Express. We do not accept debit-only cards, but...
General Billing Cycle Options Depending on the type of hosting plan that you have, there may be different billing cycle options available to you....
Credit Card Declined/Billing Overdue Notice At Rochen we are very easy to work with and we understand that problems with credit cards will arise from...
Locating Your Rochen Invoice History You can find copies of your Rochen invoices by logging into the My Rochen customer portal at: https://my.rochen.com and selecting “invoices” under...
General Billing Support Information Billing Support Coverage Rochen’s Billing support team does not operate 24/7, as our Technical support team does. However, we do...
Billing Date Format As an International service provider, at Rochen we use the Day/Month/Year format. This is very common amongst a large percentage...
MDS Billing Cycle Options & Payment Methods Managed Dedicated Servers (MDS) and Managed Virtual Servers (MVS) are invoiced monthly, by default. Each month, on your billing date,...
Card Payment Failure You receive daily Card Payment Failure email notices when our automated billing system fails to process a charge to your...