Blog - Page 12 of 14

Rochen Staff and more JoomlaDay Events

Rochen keep in touch with their customers and the wider Joomla Community through our support and attendance of JoomlaDays and Joomla Events around the world. We try to keep our clients informed via our Twitter stream: @rochenhost make sure you follow us. Recently on the list of events we attended and supported was the Sydney JoomlaDay 2009. Thanks to all the people behind this event, the day was both informative and enjoyable. I was able to meet up with a number of current customers (and hopefully future ones) and discuss with them their needs and plans for…

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October 20, 2009

Reminder: Keep Your Joomla Sites Updated and Secure!

I can't hold back any more, I'm seeing still, so many people who do not keep their Joomla sites up to date, and then end up being exploited/compromised and cause more stress to themselves.. so.. again.. please Keep Your Joomla Sites Updated and Secure! A simply way to do this, and with minimal effort is to use this great free component: Update Manager for Joomla! - Joomla! Extensions Directory - it will enable you to update your site, all from your Joomla backend. What could be easier? BTW It's not just Joomla that needs to be kept…

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September 11, 2009

Customer Support / Reseller Web Hosting / Web Hosting

Rochen – Support is our focus. Knowledge Base migrated and updated

Here at Rochen our focus is on support. We've built our entire business on the back of our unrivaled support and careful configuration and management of our servers. To continue ensuring this remains our focus, we've just completed a major upgrade of our support Knowledge Base. You can check out the new Rochen Customer Knowledge Base here. Now, when you visit our helpdesk, perhaps your question will be answered before you even have to ask us for help. Let's just review a few of the new articles and sections: The Billing and Support Tickets sections contains articles…

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July 29, 2009

Customer Support / Rochen UK / Web Hosting

Rochen UK Q and A. Is the “UK / Europe” or “US / Worldwide” service best for me?

Yesterday was an exciting day for Rochen. We finally launched our UK hosting services. You can find details in my previous blog that I wrote prior to the launch. I wanted to use this blog post to address some questions we have been getting as well as provide some discount promo codes. Everyone loves pictures, so I have included some of those too. 1. Can I expect the same level of service with Rochen's UK hosting? Yes, our UK service is pretty much a direct copy of our US offering. We have applied everything we have learnt…

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June 19, 2009

Green Web Hosting / Reseller Web Hosting / Web Hosting

Rochen’s new UK hosting offering. Pricing released. Choose to host on a US or UK server.

Currently Rochen has all of our servers located in Dallas, Texas in the United States at a truly fantastic facility called Colo4Dallas. As many of you may be aware from discussions with our team at events like Joomla Day UK, a couple of months ago, and in threads at our own customer forums, we will be launching UK hosting services as well very soon. This means you will be able to choose to host on either a US or UK server with Rochen. Yesterday we executed a contract to take data centre floor space, connectivity and power…

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May 27, 2009