Web Hosting

Joomla / Reseller Web Hosting / Web Hosting

Slow load times? Poor performance? The real word problems behind “overselling”. Don’t panic though, Rochen can help!

If you have browsed around different hosting companies websites you are bound to have come across at least one that either offers unrealistic amounts of disk space storage or data transfer and then conceals what they really do offer through clever jargon in their legal agreements. Some providers have even gone as far as advertising "unlimited" disk space and "unlimited" bandwidth in an effort to pull in unsuspecting customers. In the industry we refer to this practice as overselling. The keyword here though is advertising. That's really all these oversold providers are doing. They are advertising (falsely…

3 Comments
October 21, 2008
Customer Support / Web Hosting

My Favorite Cell Phone

.. and guess what, it's not an iPhone! I recently switched to a Nokia E71 and have decided that this is the best phone I have used to date. I actually made a conscious decision and chose this phone after evaluating it and the iPhone. Probably one of my favorite features is the keypad, with a full, albeit small, qwerty keyboard. Also, running the Symbian Operating System, many 3rd party applications are available. It will be interesting to see in a few years how the Google Android phone operating system stacks up, but for now, I'm sticking…

1 Comment
October 17, 2008
Web Hosting

Spam, Spam, Spam: What can you do?

It's a sad reality these days on the internet, but Spam is everywhere. For most people, it starts in your inbox and ends up a battle on your forums and comment systems on your websites. We're not immune from this at Rochen. We have also been trying and testing out various options for our own pre-sales forum. I think it is finally starting to help now though. However, let me try to explain a few things that may help you in your own fight against spam. First, email. Many of our clients have good success using an…

4 Comments
October 5, 2008
Web Hosting

Rochen continues to focus on support: New Customer Knowledge Base

In case you have not yet noticed, recently we upgraded the software that our customer helpdesk and portal (My Rochen) runs on. Apart from being far more efficient for staff (which translates to better/faster customer support) one of the features I am personally most excited about is the new internal Knowledge Base. As a client you can see this new feature here. You will need to be logged into My Rochen to view this link though. What does this mean for you as a customer? Here at Rochen, we will continue to provide the same level of…

Comments Off on Rochen continues to focus on support: New Customer Knowledge Base
September 23, 2008
Joomla / Web Hosting

Joomla! Security – Ever been hacked? Sorting fact from fiction. Useful security tips for Joomla! users.

Firstly, welcome to the Rochen Blog and our inaugural post. I am not sure where this blog is going to take us or what topics we will cover, but pretty much everything is on the table. With this first blog I thought it would be a good idea to cover a topic on the minds of many people – Joomla! security. I think it is fair to say that Joomla! has received a lot of unjustified and misinformed criticism from many in the web hosting community. In my opinion the main reason for this is that when…

12 Comments
September 19, 2008
Newer Posts