{"id":243,"date":"2018-09-17T21:26:32","date_gmt":"2018-09-17T21:26:32","guid":{"rendered":"https:\/\/www.rochen.com\/docs\/?post_type=ht_kb&#038;p=243"},"modified":"2021-04-28T20:50:27","modified_gmt":"2021-04-28T20:50:27","slug":"awstats-troubleshooting","status":"publish","type":"ht_kb","link":"https:\/\/www.rochen.com\/docs\/documentation\/awstats-troubleshooting\/","title":{"rendered":"AWStats Troubleshooting"},"content":{"rendered":"<p>We often get support requests from clients who have noticed that AWStats is no longer updating or showing statistics correctly.<\/p>\n<p>We recommend the following tips for correcting this:<\/p>\n<ul>\n<li>If your domain is near or at its allocated disk quota, this may be the cause of AWStats not updating. Try to increase the quota, or clear out some space.<\/li>\n<li>Allow AWStats 24 hrs to run and see if that has solved the problem.<\/li>\n<li>Additionally, the domain name has to be fully propagated to your Rochen account and pointing to your name servers here at Rochen before AWStats will begin to work.<\/li>\n<\/ul>\n<p>If the above tips do not help to resolve your issue, please open a technical support ticket in your My Rochen customer account, so that we can help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We often get support requests from clients who have noticed that AWStats is no longer updating or showing statistics correctly. We recommend the following tips for correcting this: If your domain is near or at its allocated disk quota, this may be the cause of AWStats not updating. Try to&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[29],"ht-kb-tag":[130,134,133,131,132],"class_list":["post-243","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cpanel","ht_kb_tag-awstats","ht_kb_tag-log-files","ht_kb_tag-pageviews","ht_kb_tag-stats","ht_kb_tag-traffic-monitoring"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AWStats Troubleshooting - Rochen Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rochen.com\/docs\/documentation\/awstats-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AWStats Troubleshooting - Rochen Documentation\" \/>\n<meta property=\"og:description\" content=\"We often get support requests from clients who have noticed that AWStats is no longer updating or showing statistics correctly. 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