{"id":1139,"date":"2020-05-08T21:15:00","date_gmt":"2020-05-08T21:15:00","guid":{"rendered":"https:\/\/www.rochen.com\/docs\/?post_type=ht_kb&p=1139"},"modified":"2022-04-21T18:35:56","modified_gmt":"2022-04-21T18:35:56","slug":"adding-secondary-my-rochen-contacts","status":"publish","type":"ht_kb","link":"https:\/\/www.rochen.com\/docs\/documentation\/adding-secondary-my-rochen-contacts\/","title":{"rendered":"Managing Secondary My Rochen Contacts"},"content":{"rendered":"\n

This article will walk you through the process of adding, and managing, secondary contacts in your My Rochen customer account.<\/p>\n

Secondary contacts are a good idea to have set up, securely, if your account is for a company that has multiple people who need access to the account information and services. Additionally, some people like to add a contact for emergency purposes in the event that they are personally unable to manage the account and someone to be able to handle things on their behalf.<\/p>\n

In the My Rochen portal, you have the option of adding “email only” secondary contacts. These are contacts who will receive automated email reminders about ticket updates, or billing notifications, but they will not have their own login to access the account.<\/p>\n

The other secondary contacts are those who have their own login and select permissions.<\/p>\n

We will go over each option in more detail below.<\/p>\n

To start,<\/p>\n

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  1. Log in to your account at https:\/\/my.rochen.com and go to “Account & Billing -> Account Settings -> Account Contacts” in the left side navigation:\n