Rochen – Support is our focus. Knowledge Base migrated and updated

Here at Rochen our focus is on support. We've built our entire business on the back of our unrivaled support and careful configuration and management of our servers. To continue ensuring this remains our focus, we've just completed a major upgrade of our support Knowledge Base. You can check out the new Rochen Customer Knowledge Base here. Now, when you visit our helpdesk, perhaps your question will be answered before you even have to ask us for help. Let's just review a few of the new articles and sections: The Billing and Support Tickets sections contains articles…

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Rochen’s new UK hosting offering. Pricing released. Choose to host on a US or UK server.

Currently Rochen has all of our servers located in Dallas, Texas in the United States at a truly fantastic facility called Colo4Dallas. As many of you may be aware from discussions with our team at events like Joomla Day UK, a couple of months ago, and in threads at our own customer forums, we will be launching UK hosting services as well very soon. This means you will be able to choose to host on either a US or UK server with Rochen. Yesterday we executed a contract to take data centre floor space, connectivity and power…

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Are backups important to you? Learn how Rochen can help you avoid the fate of companies like Journalspace.

There has been a lot of discussion in the hosting community lately about backups and the protection of customer data. This follows a large budget host losing entire servers worth of customer data after a failure and the very public collapse of the popular blog hosting provider Journalspace. Neither of these hosts had a proper backup strategy in place. Rochen originally launched our Rochen Vault enterprise managed backup platform in May 2007 and it is included as a free of charge service with all of our shared and reseller hosting plans. It can also be added to…

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Rochen’s take on Green Hosting. Is it a scam? Does it really help the environment? Learn about our new “Green Initiatives”.

You may have noticed a lot of web hosting providers promoting so called “green hosting” recently. This is a trend which has taken off in the hosting world within the past year and in no small way. While pushing to be greener is certainly commendable virtually every hosting provider I have seen promoting such things either isn’t telling the whole truth or is flat out misleading the consumer. This does nothing but damage the reputation of the industry as a whole. The Problem So here's an example for you. One of the largest budget hosting providers advertises:…

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Slow load times? Poor performance? The real word problems behind “overselling”. Don’t panic though, Rochen can help!

If you have browsed around different hosting companies websites you are bound to have come across at least one that either offers unrealistic amounts of disk space storage or data transfer and then conceals what they really do offer through clever jargon in their legal agreements. Some providers have even gone as far as advertising "unlimited" disk space and "unlimited" bandwidth in an effort to pull in unsuspecting customers. In the industry we refer to this practice as overselling. The keyword here though is advertising. That's really all these oversold providers are doing. They are advertising (falsely…

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