Rochen Customer Support

Customer Support / Reseller Web Hosting / Web Hosting

Top 3 Questions at the Rochen Hosting Sales Desk

Everyday I answer emails from existing and potential customers about our services at Rochen. The questions vary and some are more specific then others. However, I've noticed a trend in some of the things people ask and would like to shed some light and offer the answers to the top three sales questions here in this post. The #1 Question at the Sales Desk is “How can I upgrade my Rochen Hosting Plan?” As I tell people all the time, “It's Easy.” How Easy it? If you are currently on a Rochen shared hosting plan that no…

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July 30, 2010
Web Hosting

Rochen continues to focus on support: New Customer Knowledge Base

In case you have not yet noticed, recently we upgraded the software that our customer helpdesk and portal (My Rochen) runs on. Apart from being far more efficient for staff (which translates to better/faster customer support) one of the features I am personally most excited about is the new internal Knowledge Base. As a client you can see this new feature here. You will need to be logged into My Rochen to view this link though. What does this mean for you as a customer? Here at Rochen, we will continue to provide the same level of…

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September 23, 2008