Rochen responds to terrible situation in Haiti

The thoughts and prayers of everyone here at Rochen are with those who have lost their lives in the terrible earthquake that struck Haiti on Tuesday, as well those people who survived this disaster but are now trying to find clean water and food and begin rebuilding their lives. Google have posted a series of satellite images on their blog showing the truly devastating impact of this natural disaster with before and after images: http://googleblog.blogspot.com/2010/01/posted-by-soandso-soandso-team.html Rochen has made a donation to the Disasters Emergency Committee (DEC) in the United Kingdom. The DEC is an umbrella organization for…

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Rochen Annual Roundup

Although I won't be covering everything from the past year, I am writing a quick blog post to update you on a few recent items. You may also wish to check out our 2009 blog archives. KSplice Uptrack As those of you who follow us on Twitter (@rochenhost) may already be aware we signed an agreement with Ksplice Inc. in October to deploy their Uptrack technology across all of our servers. Uptrack allows for seamless Linux Kernel updates without the need to reboot our servers, resulting in improved service and uptime for our customers. This is especially…

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Reminder: Keep Your Joomla Sites Updated and Secure!

I can't hold back any more, I'm seeing still, so many people who do not keep their Joomla sites up to date, and then end up being exploited/compromised and cause more stress to themselves.. so.. again.. please Keep Your Joomla Sites Updated and Secure! A simply way to do this, and with minimal effort is to use this great free component: Update Manager for Joomla! - Joomla! Extensions Directory - it will enable you to update your site, all from your Joomla backend. What could be easier? BTW It's not just Joomla that needs to be kept…

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Rochen – Support is our focus. Knowledge Base migrated and updated

Here at Rochen our focus is on support. We've built our entire business on the back of our unrivaled support and careful configuration and management of our servers. To continue ensuring this remains our focus, we've just completed a major upgrade of our support Knowledge Base. You can check out the new Rochen Customer Knowledge Base here. Now, when you visit our helpdesk, perhaps your question will be answered before you even have to ask us for help. Let's just review a few of the new articles and sections: The Billing and Support Tickets sections contains articles…

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Rochen UK Q and A. Is the “UK / Europe” or “US / Worldwide” service best for me?

Yesterday was an exciting day for Rochen. We finally launched our UK hosting services. You can find details in my previous blog that I wrote prior to the launch. I wanted to use this blog post to address some questions we have been getting as well as provide some discount promo codes. Everyone loves pictures, so I have included some of those too. 1. Can I expect the same level of service with Rochen's UK hosting? Yes, our UK service is pretty much a direct copy of our US offering. We have applied everything we have learnt…

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