Here at Rochen our focus is on support. We’ve built our entire business on the back of our unrivaled support and careful configuration and management of our servers. To continue ensuring this remains our focus, we’ve just completed a major upgrade of our support Knowledge Base.
You can check out the new Rochen Customer Knowledge Base here. Now, when you visit our helpdesk, perhaps your question will be answered before you even have to ask us for help.
Let’s just review a few of the new articles and sections:
The Billing and Support Tickets sections contains articles such as:
- Adding alternate email addresses to My.Rochen.com profile
- What level of support can I expect from Rochen?
Under Common Issues some articles are:
- Can I access my account before changing my name servers / propagates to your servers?
- My site has been compromised, help!
We even have a Third Party Scripts section, with such articles as:
… to point out just a few.
We encourage you to take the time to review the new Rochen Knowledge Base next time you are looking for help. You will find the ‘live search’ feature to be very handy, as it searches as you type to pull up articles that you might be interested in. Also, a ‘Related Articles’ section on each Knowledge Base article allows us to group together other articles on the same subject to help you even more. There are also plenty of animated tutorials to help explain things clearly for you.
Finally, last but not least, Rochen is pleased to welcome Adam Boswell on board as a new staff member. Many of you have already been helped by Adam, but when you see him around, be sure to say “hi”.
Brad Baker has been a member of the Rochen team since early 2003 and is a founding member of the Joomla! Open Source Project. He currently is part of the Joomla LeadershipTeam, and also blogs here.