Rochen Annual Roundup

Although I won't be covering everything from the past year, I am writing a quick blog post to update you on a few recent items. You may also wish to check out our 2009 blog archives. KSplice Uptrack As those of you who follow us on Twitter (@rochenhost) may already be aware we signed an agreement with Ksplice Inc. in October to deploy their Uptrack technology across all of our servers. Uptrack allows for seamless Linux Kernel updates without the need to reboot our servers, resulting in improved service and uptime for our customers. This is especially…

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Rochen Staff and more JoomlaDay Events

Rochen keep in touch with their customers and the wider Joomla Community through our support and attendance of JoomlaDays and Joomla Events around the world. We try to keep our clients informed via our Twitter stream: @rochenhost make sure you follow us. Recently on the list of events we attended and supported was the Sydney JoomlaDay 2009. Thanks to all the people behind this event, the day was both informative and enjoyable. I was able to meet up with a number of current customers (and hopefully future ones) and discuss with them their needs and plans for…

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Reminder: Keep Your Joomla Sites Updated and Secure!

I can't hold back any more, I'm seeing still, so many people who do not keep their Joomla sites up to date, and then end up being exploited/compromised and cause more stress to themselves.. so.. again.. please Keep Your Joomla Sites Updated and Secure! A simply way to do this, and with minimal effort is to use this great free component: Update Manager for Joomla! - Joomla! Extensions Directory - it will enable you to update your site, all from your Joomla backend. What could be easier? BTW It's not just Joomla that needs to be kept…

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Rochen – Support is our focus. Knowledge Base migrated and updated

Here at Rochen our focus is on support. We've built our entire business on the back of our unrivaled support and careful configuration and management of our servers. To continue ensuring this remains our focus, we've just completed a major upgrade of our support Knowledge Base. You can check out the new Rochen Customer Knowledge Base here. Now, when you visit our helpdesk, perhaps your question will be answered before you even have to ask us for help. Let's just review a few of the new articles and sections: The Billing and Support Tickets sections contains articles…

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Rochen UK Q and A. Is the “UK / Europe” or “US / Worldwide” service best for me?

Yesterday was an exciting day for Rochen. We finally launched our UK hosting services. You can find details in my previous blog that I wrote prior to the launch. I wanted to use this blog post to address some questions we have been getting as well as provide some discount promo codes. Everyone loves pictures, so I have included some of those too. 1. Can I expect the same level of service with Rochen's UK hosting? Yes, our UK service is pretty much a direct copy of our US offering. We have applied everything we have learnt…

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