The goal is simple: Make your site load as fast as possible, maintain the best possible uptime and make available to you a team of certified engineers who can be called on at anytime for fast and knowledgeable assistance. Here at Rochen we are proud to say "Performance Hosting" is more than a slogan - it is the way we do hosting.
Rochen maintains data center locations in both Dallas, Texas in the United States and London, England in the United Kingdom. Rochen allows you the choice of hosting on a US or UK server.
With Rochen’s business hosting, reseller hosting and Managed Cloud Server (MCS) offerings all of your data (including site files, email and databases) is backed up twice-daily to an off-server location by the Rochen Vault Managed Backup service. Backups are retained for a period of up to a month. Customers can login to Rochen Vault at anytime to handle restores quickly and securely.
Most web hosts utilize slower SATA hard disks but here at Rochen we use the fastest and most reliable 15,000 RPM Serial Attached SCSI (SAS) disks from Seagate. A minimum of six 15K SAS hard disks are configured to form a RAID10 array with a seventh hot-spare disk ready to take over immediately if any disk should fail.
While SATA hard disks offer a lower cost storage solution and are fine for some needs, when it comes to hosting dynamic applications like Joomla, Drupal or WordPress that depend on fast MySQL database queries and fast PHP rendering times, Rochen’s storage platform provides an unbeatable solution. Ensuring you are utilizing the fastest storage when it comes to hosting dynamic applications is extremely important.
Performance Optimized Platform
Rochen’s hosting platform is heavily performance tuned for hosting virtually any PHP / MySQL powered application. We actively work to drive the very best performance at the network level, server hardware level and server software level to ensure your site loads reliably and at lightening speed.
Some of the popular applications that will run ‘out of the box’ at Rochen include:
- Magento (MCS recommended)
- CiviCRM (MCS recommended)
Rochen owns and manages our entire infrastructure. Everything from the physical servers to the network switches are fully owned and managed by Rochen. By cutting out the middle man it allows us to finely tune our offering and operating procedures to deliver the highest levels of service.
24/7 Global Technical Support Team
Around the clock at anytime of the day or night, even on Christmas Day, a Rochen engineer is always available to assist. Rochen employs amongst the most technically able and qualified engineers in the industry including Red Hat Certified Engineers (RHCEs) and Cisco Certified Network Associates (CCNAs). Our engineers are located in the United States, Canada, United Kingdom and Australia to ensure true 24/7 global availability.
24/7 Proactive Monitoring
Rochen has invested significant resources in the latest enterprise monitoring and network management systems from Solarwinds, allowing us to closely monitor all services on a server and our overall network health on a 24/7 basis. If an issue does occur then our team will likely already be aware of the problem before you get a chance to open a support ticket.
Many of Rochen’s clients have become more concerned with environmental and green issues in recent years and we want to do what we can to help address these without compromising the quality of service Rochen has become renowned for throughout the industry. At the same time we wanted to do this in a genuine and honest way as there are also many critics surrounding these types of issues. Our green hosting initiatives consist of both carbon offsetting as well as improvements in technology and business processes.
Through nearly 10 years of experience in the hosting industry we have learnt what works and what does not. Rochen wants our customers to be able to leverage on our significant expertise. Moreover, we are a company that is completely debt free and net cash flow positive. We understand that in these exceptional economic times customers are looking for a financially stable provider with a proven track record.
Rochen offers a full 15 day money back guarantee with our business hosting, reseller hosting and Managed Cloud Server (MCS) offerings. If for any reason you decide to cancel within the first 15 days we will offer you a full refund. No questions asked.